Terms of Service

Effective Date: May 27, 2026  |  Last Updated: May 27, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the operator of the website located at cafe-dions.click (the "Site") and all associated food service operations.

By accessing our website, placing a food order, using our online ordering system, subscribing to our newsletter, or otherwise interacting with our business in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable federal and state laws and regulations of the United States.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" or "your" shall refer to such entity.

These Terms apply to all visitors, users, customers, and others who access or use the Site or any services offered through it. We reserve the right to refuse service to anyone for any reason at any time, in compliance with applicable law.

2. Description of Services

Dions is a food service establishment operating in the United States. Through our website at cafe-dions.click, we offer the following services:

• Online Ordering: Customers may browse our menu, select food and beverage items, and place orders for pickup or delivery through our website or affiliated ordering platforms.
• Menu Information: We provide detailed menu listings, including descriptions of food and beverage offerings, pricing, and available customizations.
• Catering Services: We may offer catering services for events and gatherings, subject to availability, advance notice, and separate agreements as applicable.
• Promotional Offers and Loyalty Programs: From time to time, we may offer discounts, promotions, gift cards, loyalty rewards, or special programs available to registered users or the general public.
• Customer Support: We provide customer support via email at [email protected] to assist with inquiries, order issues, complaints, and feedback.
• Informational Content: Our Site provides general information about our establishment, hours of operation, location, news, and updates.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, and hours of operation are subject to change without prior notice.

3. Eligibility and Account Registration

To use our services, you must be at least 13 years of age. If you are under the age of 18, you must have the consent of a parent or legal guardian. By using our Site or services, you represent and warrant that you meet all applicable eligibility requirements.

Certain features of our Site may require you to create an account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials;
• Accept all responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other security breach.

We reserve the right to suspend or terminate your account at any time if we believe your account information is inaccurate, outdated, or incomplete, or if you have violated any provision of these Terms.

4. User Obligations and Prohibited Activities

As a user of our Site and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations. You specifically agree to the following obligations and restrictions:

4.1 General Obligations

• You will provide accurate, truthful, and complete information when placing orders, completing forms, or communicating with us;
• You will use our services only for personal, non-commercial purposes unless you have obtained our prior written consent for commercial use;
• You will comply with all applicable laws, including those related to consumer protection, food safety, and electronic commerce;
• You will respect the intellectual property rights of Dions and third parties.

4.2 Prohibited Activities

You expressly agree that you will NOT:

• Use our website or services for any fraudulent, deceptive, or illegal purpose;
• Place false, fictitious, or fraudulent orders;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any portion of our Site, server, or related systems;
• Use any automated means, including robots, spiders, scrapers, or crawlers, to access or collect data from our Site without our express written permission;
• Transmit any viruses, malware, or other harmful code through our Site;
• Harass, threaten, abuse, or harm any employee, contractor, or representative of Dions;
• Post or transmit any content that is defamatory, obscene, offensive, hateful, or otherwise objectionable;
• Interfere with or disrupt the integrity or performance of our Site or services;
• Reverse engineer, decompile, or disassemble any software or technology associated with our Site;
• Use our Site to send unsolicited commercial communications (spam);
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure;
• Circumvent, disable, or otherwise interfere with security-related features of the Site;
• Collect or harvest personal data about other users without their express consent.

Any violation of these prohibitions may result in immediate termination of your access to our Site and services, and may subject you to civil or criminal liability under applicable law.

5. Food Orders, Payments, and Pricing

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase food and/or beverages subject to these Terms. We reserve the right to accept, decline, or cancel any order at our discretion. An order is confirmed only when you receive a written or electronic confirmation from us. We are not liable for any failure to fill an order due to unavailability of menu items, technical errors, or other circumstances beyond our control.

5.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, including sales tax where required. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the affected order and provide a full refund. We will notify you promptly of any such cancellation.

5.3 Payment Methods

We accept payment through methods specified at checkout, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will promptly notify us of any changes to your payment information.

All payment transactions are processed through secure third-party payment processors. We do not store complete credit card information on our servers. By using our payment services, you also agree to the terms and conditions of our payment processors.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. Refunds or credits may be provided at our sole discretion in cases where there is a verifiable error in your order, a quality issue, or a failure on our part to fulfill your order. To request a refund or report an issue, please contact us at [email protected] within 24 hours of receiving your order. We reserve the right to investigate any claim before issuing a refund.

5.5 Delivery and Pickup

If delivery services are offered, we will provide an estimated delivery time. Such estimates are not guaranteed and may be affected by factors outside our control, including traffic, weather, or high demand. We are not liable for delays in delivery. Risk of loss and title for food items purchased from us pass to you upon delivery or pickup, as applicable.

6. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, photographs, images, menu designs, brand names, trademarks, service marks, trade dress, audio and video clips, digital downloads, and software ("Content"), is the exclusive property of Dions or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable state laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with obtaining our food services. This license does not include:

• Any resale or commercial use of our Site or its Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of our Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our Content terminates the license granted above and may constitute an infringement of our intellectual property rights, subjecting you to civil and/or criminal liability. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Site, its Content, or our services without our express written consent.

If you believe that any Content on our Site infringes upon your copyright, please contact us at [email protected] with a notice compliant with the Digital Millennium Copyright Act (17 U.S.C. § 512).

7. User-Generated Content

If you submit reviews, comments, feedback, photographs, or other content to our Site or social media pages ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or control all rights to the User Content you post, that the content is accurate, and that its use does not violate these Terms or any applicable law. We reserve the right to remove any User Content at our discretion without notice.

8. Food Safety and Allergen Disclaimer

Menu descriptions and ingredient information provided on our Site are for general informational purposes only and may not reflect real-time kitchen practices or seasonal ingredient changes. Nutritional information, where provided, is approximate and should not be relied upon for medical dietary decisions.

9. Disclaimers and "As-Is" Basis

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, timeliness, or completeness of any content on our Site;
• Warranties that our Site will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties regarding the results obtained from using our Site or services;
• Warranties regarding the quality of food products meeting your expectations.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions may not apply to you.

We do not warrant that the Site is compatible with all hardware and software which may be used by visitors. We are not responsible for any damage to a user's computer system or data resulting from the use of or access to the Site.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR SITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM THE CONDUCT OF THIRD PARTIES IN CONNECTION WITH YOUR USE OF OUR SERVICES;
• ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OUR SITE OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and regardless of whether we have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any User Content you submit, post, or transmit through our Site;
• Any fraudulent or dishonest conduct on your part in connection with your use of our services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Dions. Such links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Your use of third-party websites and services is subject to their respective terms of service and privacy policies. We encourage you to review those terms and policies carefully before engaging with any third-party website. The inclusion of any link on our Site does not constitute an endorsement, approval, or recommendation by us of the linked website or service.

We use third-party services for payment processing, order management, and analytics. These third-party providers are governed by their own terms of service and privacy policies, and we are not responsible for their practices.

13. Privacy Policy

Your use of our Site and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in compliance with applicable federal and state privacy laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable state consumer privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute arising out of or related to them or your use of our Site or services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the appropriate state or federal courts of competent jurisdiction in the United States. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the exercise of jurisdiction over you by such courts or to venue in such courts.

These Terms shall be interpreted in accordance with United States federal law and applicable state statutes governing electronic commerce, consumer protection (including the Federal Trade Commission Act), food safety (including applicable FDA regulations under 21 CFR), and other relevant regulatory frameworks.

15. Dispute Resolution

15.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter informally. You agree to contact us at [email protected] describing the nature of the dispute and your desired resolution. We will attempt to respond within 30 days. If we cannot resolve the dispute informally within 60 days of your initial notice, either party may proceed to the dispute resolution mechanisms described below.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN COURT PROCEEDINGS OR CLASS ACTIONS.

Except as otherwise provided herein, any dispute, claim, or controversy arising out of or relating to these Terms, the breach thereof, or your use of our services that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA) Commercial Arbitration Rules, or such other arbitration rules as the parties may mutually agree. The arbitration shall be conducted in the United States in a location mutually agreed upon by the parties, or via remote/virtual proceedings.

The arbitrator shall have the authority to award any remedy that would be available in a court of law. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in Section 15.2 shall be null and void.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the conclusion of arbitration. Claims for unpaid amounts under $500 may be brought in small claims court in lieu of arbitration.

16. Term and Termination

These Terms become effective upon your first use of our Site or services and shall remain in full force and effect for as long as you continue to use our Site or services, unless earlier terminated in accordance with these Terms.

16.1 Termination by You

You may stop using our Site and services at any time. If you have a registered account, you may request account deletion by contacting us at [email protected].

16.2 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our Site and services, with or without notice, and without liability, for any of the following reasons:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or otherwise illegal conduct;
• Repeated chargebacks or payment disputes without valid cause;
• Conduct that we determine, in our sole discretion, is harmful to our business, reputation, employees, or other users;
• Any other reason we deem appropriate in our sole and absolute discretion.

16.3 Effect of Termination

Upon termination of your access, your right to use our Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property provisions, warranties, disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

17. Changes to Terms of Service

We reserve the right to modify, amend, or update these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where practicable, provide notice via email or a prominent notice on our Site.

Your continued use of our Site or services following the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically for updates. If you do not agree to the modified Terms, you must immediately discontinue your use of our Site and services.

Changes to these Terms will not apply retroactively and will become effective no sooner than 14 days after posting, except for changes addressing new functions or changes made for legal reasons, which will be effective immediately.

18. Force Majeure

We shall not be liable for any delay or failure in performing our obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government orders or regulations, civil unrest, war, terrorism, labor strikes, supply chain disruptions, utility outages, or failures of third-party service providers. In such events, our obligations will be suspended for the duration of the force majeure event.

19. Electronic Communications

By using our Site or providing your email address, you consent to receive electronic communications from us, including order confirmations, receipts, promotional emails (where you have opted in), and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

To opt out of marketing communications, you may click the "unsubscribe" link in any marketing email or contact us at [email protected]. Please note that even if you opt out of marketing communications, you may still receive transactional and service-related communications.

20. Severability

If any provision of these Terms of Service is held to be unlawful, void, or unenforceable for any reason by a court of competent jurisdiction or an arbitrator, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The severed provision shall be replaced with an enforceable provision that, to the greatest extent possible, achieves the original intent and economic effect of the severed provision.

The failure of Dions to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any right or provision by us will be effective only if in writing and signed by a duly authorized representative of Dions.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Site, constitute the entire agreement between you and Dions with respect to your use of the Site and services, and supersede all prior or contemporaneous communications, proposals, negotiations, representations, or agreements, whether oral or written, between the parties with respect to such subject matter.

Any headings used in these Terms are for convenience only and shall not affect the interpretation of any provision. References to "including" shall mean "including without limitation."

22. No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Dions. You do not have the authority to bind Dions in any way or make representations on our behalf.

23. Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. We may assign these Terms or any of our rights or obligations hereunder without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. Any attempted assignment in violation of this provision shall be null and void.

24. Accessibility

Dions is committed to ensuring that our website is accessible to people with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, to the extent reasonably practicable. If you experience any accessibility barriers on our Site, please contact us at [email protected] so we can work to address them.

25. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to exercise any rights available to you under applicable law, please contact us using the following information: